Overview

At Mr Camping Vancouver, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a 15-day return policy from the date of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Certain items are exempt from being returned, including:

  • Perishable goods (food, beverages, etc.)
  • Gift cards
  • Downloadable software or digital products
  • Health and personal care items

A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain cases, only partial refunds may be granted:

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Items returned more than 15 days after delivery.

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
  • If rejected, we will provide details on the reason for the rejection.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as processing times may vary.

If you have done all of this and still haven’t received your refund, please contact us at mrcampingvancouver@gmail.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at mrcampingvancouver@gmail.com.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return an item, please send it to

1708 6th Ave., New Westminster, BC V3M 2C9, Canada

.

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • If returning a high-value item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Help?
For any questions related to refunds and returns, feel free to contact us at mrcampingvancouver@gmail.com.